Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to contact@leniquelouis.com and all notices from us to you will be displayed on our website from time to time.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either.

To make good any shortage or non-delivery, or to replace any goods that are damaged or defective. To refund to you the amount paid by you for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail, Parcel, DHL, Force or FedEx.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of Lenique Louis.

All intellectual property rights associated with items created in association with the ’custom made’ or ‘bespoke’ options are and will remain the property of Lenique Louis. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited.

Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction.

We may include hyperlinks on this Site to other websites or resources operated by parties other than Lenique Louis, including other stockists and advertisers. Lenique Louis has not reviewed all of the sites linked to this site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

You may browse our website without registering but will need to register to become an online customer with us in order to purchase any goods via our website.

When you become an online customer your username will be your valid email address and you will be asked to input a password.

You are responsible for all actions taken under that username, whether by you or any other person. It is your responsibility to keep your username and password safe. You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorised use of your username or password.

You warrant, represent and undertake that any information, which you provide when you register as a user, shall be up to date, true and accurate in all respects, and you agree to notify us immediately of any changes to such information.

You can email any changes to your details to us sales@leniquelouis.com or notify us online once signed in, via the “My Account” section.

Tarnishing or discolouration due to chemical contact is not a fault. Please see our jewellery care section on how to avoid this.

Damage caused by general wear and tear is the responsibility of the owner. We can not be responsible for any damage due to negligence.

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation there to.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

The prices payable for goods that you order are as set out in our website. If you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.

Lenique Louis uses Paypal to process payments, which accepts most credit and debit cards. You are not required to have a PayPal account to purchase from this store, however, if you already have a PayPal account you may use it.

PayPal is a secure online payment gateway that encrypts your card details in a secure host environment. We do not hold your payment card details on this site or on our database and assume no responsibility for the provision of this service or for any financial loss incurred through the use of the PayPal payment service.

If you would prefer to make a payment via a bank transfer (UK ONLY), please get in touch for arrangements to be made. Orders will only be dispatched when your payment has cleared and been received. Please note that this can take up to 5 working days.

Lenique Louis reserves the right to change the price of goods offered on the website at any time and without prior notice. Lenique Louis constantly checks to ensure that all prices shown on the site are accurate. We cannot however guarantee that no errors have occurred. Should an error in the price of an item occur Lenique Louis will give the client the option of re-confirming the purchase of the item at the correct price or of cancelling the order. If Lenique Louis is unable to contact the client, the order will be considered cancelled.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Once your order has been placed, you will receive an email acknowledging the details of your purchase. This email is an acceptance of your order completion and the contract between you and Lenique Louis will be perfected when we dispatch the goods to you. The sale contract is therefore concluded in London, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing goods from the site whether or not the goods have been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If we do cancel your contract we will notify you by e-mail or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

All jewellery products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in Lenique Louis’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the jewellery products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Lenique Louis from time to time may modify or make changes to these Terms and Conditions at its complete discretion. The fact of using the site after said modifications implies that you agree to comply with and be bound by these modified Terms and Conditions.

Please read the Terms and Conditions regularly. If you do not agree to any of the Terms and Conditions or modified Terms and Conditions, then you must stop using the site immediately.

In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Lenique Louis Privacy Policy before you register to use this Site or any of this Site's services.

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservice@leniquelouis.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Lenique Louis Jewellery 

Unit W5

Cockpit Arts, Cockpit Yard

Northington Street

London, WC1N 2NP

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.